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Path to Zero Touch ULM with Gainsight | Altitude 2021

Gainsight’s Senior SaaSOps Engineer, Brandon Wolf, leads a Customer Spotlight to discuss how he turned manual, time consuming processes into a best of breed SaaS environment that’s aiming to achieve zero touch IT. Brandon also discusses their experience with centralized SaaS control for helpdesk, how that has resulted in cost savings, and how his team has managed the "great resignation" paired with 60% employee growth.