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SaaS Operations and the Road Ahead for Enterprise IT

Forrester Research interviewed enterprise IT leaders to understand the current challenges and best practices for mastering SaaS at scale. The result is "Best Practices for SaaS Operations," a thorough report critical to I&O leaders across industries. Watch the discussion, as BetterCloud’s Chief Strategy Officer talks with special guest and author of this new report, Bill Martorelli, Principal Analyst at Forrester Research, about some of the report's findings:

  • Why SaaS operations is more crucial than ever
  • The principles of SaaS operations
  • Forming a cloud center of excellence